Return & Exchange Policy
Please follow the steps below to ensure that your return will be handled accurately and quickly (Un-worn merchandise only):
We are committed to our customer’s satisfaction. If you are unhappy with your purchase you may exchange the item or return it and receive a credit or refund for the amount of the item. Unfortunately, we cannot refund the original shipping charge. Returned items must be clean, unworn and sent back in the original box with original tags attached. You must contact us to confirm the return and the location of where to send the hat, since many of our hats are shipped directly from the milliner. Once we receive confirmation that the item has been returned in it’s original condition a credit or refund will be issued to your account. Contact us at firstname.lastname@example.org to initiate this process.
Do not remove any of the original tags. Removing any tags of any kind on the merchandise will void the return.
Shipping charges are non-refundable unless an error was made in shipping.
There is a 10% restocking fee on all returns.
You are responsible for shipping the item(s) back to us. Please pack the hat carefully and insure the box. You may send your order back through the shipping carrier of your choice. We are not responsible for hats damaged in shipping.
If you have further questions about our policy please email us at email@example.com.
Thank you for shopping Samuel’s Hats!